Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
Qalb Tech Oman collects the following information to provide our repair services:
- Personal information: Name, email address, phone number, physical address
- Device information: Brand, model, IMEI number, device condition
- Service information: Repair history, preferences, communications
- Payment information: Transaction details (processed securely by payment providers)
- Location data: For pickup and delivery services
2. How We Use Your Information
- To provide and improve our repair services
- To communicate with you about your repairs
- To process payments and transactions
- To provide customer support
- To send service updates and promotional communications (with your consent)
- To comply with legal obligations in Oman
3. Live Repair Streaming
Our live repair streaming feature:
- Uses encrypted connections to protect your privacy
- Provides unique access links only shared with you
- May record sessions for quality assurance (retained for up to 30 days)
- Does not capture or record personal device data
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls.
5. Data Sharing
We do not sell your personal data. We may share information with:
- Service partners (pickup/delivery, payment processors)
- Legal authorities when required by law
- Third parties with your explicit consent
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
- File a complaint with relevant authorities
7. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Repair records are kept for warranty purposes. You may request deletion of your data at any time.
8. Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
Email: qalb.tech.alghubrah@gmail.com
Phone: +968 7694 9390
Address: Kunooz Market, Shop No-37, Beside Aster Hospital, Al Ghubrah, Muscat, Oman